Inspection Procedure 5: CD/DVD cannot be played.


caution Whenever the multivision display is replaced, ensure that the power supply circuit and the earthing circuit are normal. (Check that the voltage is 10 V or more.)

COMMENTS ON TROUBLE SYMPTOM


The CD/DVD or the multivision display may be defective.

PROBABLE CAUSES



DIAGNOSIS PROCEDURE


STEP 1. Check if the error message is displayed on the monitor.


(Refer to .)

Q. Is the error message displayed on the monitor?

YES : Refer to error massage (refer to ), take necessary steps. If the CD or DVD is still not be played, go to Step 2.

Go to Step 2.

STEP 2. Check the CD/DVD insertion surface.


Check that the CD/DVD is inserted with the correct surface facing up.

Q. Is the check result normal?

Go to Step 3.

Check the disc insertion surface, and reinsert the disc. (In case of a single-sided disc, insert it with its label facing upward.)

STEP 3. Check the CD/DVD.



Q. Is the check result normal?

Go to Step 4.

Use a DVD with a correct region code. Or, use a CD corresponds with the multivision display.

STEP 4. Check the CD/DVD.


Check that the CD/DVD is free of dirt or scratch.

Q. Is the check result normal?

Go to Step 5.

Clean the disc, use a disc without scratches and burrs, or remove the burrs from the disc, and then reinsert the disc.

STEP 5. Temporarily replace the CD /DVD with another CD or DVD, and check the trouble symptom.


Check that the new CD/DVD is played normally when it is inserted.

Q. Is the check result normal?

Replace the used CD/DVD.

Go to Step 6.

STEP 6. Temporarily replace the multivision display, and check the trouble symptom.


After temporary replacement of the multivision display, check that the new CD/DVD is played normally when it is inserted.

Q. Is the check result normal?

Replace the multivision display.

Replace the CD/DVD.