Inspection Procedure 6: An audio file, which is stored in the USB memory/iPod, cannot be played.


caution Whenever the multivision display is replaced, ensure that the power supply circuit and the earthing circuit are normal. (Check that the voltage is 10 V or more.)

COMMENTS ON TROUBLE SYMPTOM


If the sound replay is impossible with the USB/iPod mode, the USB cable or multivision display may be defective.
note Before troubleshooting, check that the music file (the customer tried to replay) can be replayed.

PROBABLE CAUSES



DIAGNOSIS PROCEDURE

STEP 1. Check whether the iPod is supported.
Check whether the iPod is supported.

Q. Is the check result normal?
Go to Step 2.
Use the supported iPod.

STEP 2. Check if the error message is displayed on the monitor.
(Refer to .)

Q. Is the error message displayed on the monitor?
YES : Refer to error message (refer to ), take necessary steps. If the USB memory/iPod is still not be played, go to Step 3.
Go to Step 3.

STEP 3. Check the USB cable.
Check that the USB cable is connected to the multivision display normally. Or check the USB cable for damage such as bend.

Q. Is the check result normal?
Go to Step 4.
Replace or repair the USB cable.

STEP 4. Retest the system
Check whether an audio file, which is stored in the USB memory/iPod, can be played.

Q. Is the check result normal?
The trouble can be an intermittent malfunction (Refer to GROUP 00 - How to use Troubleshooting/inspection Service Points - How to Cope with Intermittent Malfunction ).
Replace the multivision display.