Inspection Procedure 6: The smartphone-linked functions do not work normally.


caution Before replacing the multivision display, ensure that the power supply circuit, the earth circuit and the communication circuit are normal.

COMMENTS ON TROUBLE SYMPTOM


When the smartphone-linked functions do not work normally, the USB/HDMI cable or multivision display may be defective.
note Before troubleshooting, check that the smartphone link function works normally as a single unit.

PROBABLE CAUSES



DIAGNOSIS PROCEDURE

STEP 1. Check if the error message is displayed on the multivision display.
(Refer to .)

Q. Is the error message displayed on the monitor?
YES : Refer to error massage (refer to ), take necessary steps.
Go to Step 2.

STEP 2. Check the smartphone setting.
The smartphone must satisfy the followings: (Refer to the Owners Handbook.)

  • The smartphone is supported by this system.
  • The smartphone is unlocked.
  • The smartphone is connected via USB.
  • System requirements are satisfied (installed operating system must support CarPlay and Android Auto).
  • The clock time in the smartphone corresponds to that in the multivision display.

Q. Is the check result normal?
Go to Step 3.
The smartphone must the conditions above.

STEP 3. Check the service data for multivision display.
Using the multivision display diagnosis mode, check if the "Communication Check" (Refer to ).
Item name
 Normal condition
USB
 1/2 (When one USB is connected)
2/2 (When two USBs are connected)
NC (Not connected)

Q. Is the check result normal?
Go to Step 5.
Go to Step 4.

STEP 4. Check the USB cable.
Check that the USB cable is connected to the multivision display normally. Or check the USB cable for damage such as bend.
note Use only the original USB cable, which is supplied with the smartphone.

Q. Is the check result normal?
Go to Step 5.
Replace or repair the USB/HDMI cable (Refer to ).

STEP 5. Retest the system
Check that the smartphone-linked functions work normally.
note The smartphone must be restarted.

Q. Is the check result normal?
The trouble can be an intermittent malfunction (Refer to GROUP 00 - How to use Troubleshooting/inspection Service Points - How to Cope with Intermittent Malfunction).
Replace the multivision display (Refer to ).