Error messages
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Cause
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Cause of trouble and its solution
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Could not delete Bluetooth device registration.
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Pairing deletion failure
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The system failed to delete a paired Bluetooth® device.
You should repeat the operation until you succeed.
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Could not connect to the Bluetooth device.
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The system failed to connect with a Bluetooth® device.
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The system failed to connect with a Bluetooth® device.
Check whether the smartphone displays a "connection acknowledgement" telop. When the smartphone
is ready to connect, attempt to connect it again.
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The entered password is incorrect. Please re-enter the password.
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Password entry error
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The entered password is invalid. If you forget your password, proceed
to "Reset System" ("Home" screen → "Settings" screen → "System" tab) to reset
it. Note that all of your registered contents and information are also deleted.
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This Android Auto device cannot be paired as a hands-free device.
Delete the Bluetooth pairing of one of the devices.
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Android Auto HFP cannot be paired
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You attempted to pair more than 5 Bluetooth® devices.
When you wish to pair with another device, you should delete a paired device.
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Could not make Android Auto connection.
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Android Auto authorisation failure
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The system failed to authenticate an "Android Auto" device. The following
causes are suspected:
- The internal clock in the multivision display does not conform to that in
the "Android Auto" device significantly. Adjust the clock(s) or enter "Auto" mode.
- You aborted the connection authentication sequence by operating the smartphone.
To repeat the process, observe the instructions on the smartphone.
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A communication error has occurred. The Android Auto connection will
end.
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"Android Auto" communication error
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The system failed to communicate with a "Android Auto" device. Perform
any of the following operations:
- Disconnect and reconnect the "Android Auto" device.
- Check that the USB cable is intact.
| note |
You should use an original USB cable supplied with the smartphone.
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- Turn on the "Android Auto" device and attempt to reconnect it.
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Screen error has occurred.
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Abnormal "CarPlay" screen
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It is displayed on "CarPlay" screen that any error occurred in the
system. Disconnect and reconnect the iPhone.
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No microphone connected.
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No microphone connected
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No microphone is connected.
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No other information can be registered because there is not enough
space.
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Phone book capacity exceeded
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The phone book capacity, which is available in the multivision display,
is exceeded.
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Could not start updating the address book. Please wait for a while
and try again.
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HFP disconnection error
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The system failed to switch a profile from "HFP" to "OPP" to transfer
an individual phone book. You may be able to solve this problem by attempting to transfer it
again.
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Address book update will now end.
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Phone book update time-out error
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You aborted the phone book update. The following causes
are suspected:
- You did not notice a "confirmation" telop on a phone.
- The smartphone does not support the transfer profile.
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Failed to update the address book.
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Phone book update error
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Could not dial.
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Could not call the smartphone
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You could not call the Bluetooth® device. The following
causes are suspected:
- A SIM card is not inserted.
- The smartphone is locked.
- The smartphone does not permit dialling any telephone numbers which are not registered in
its phone book.
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An error has occurred with the GPS antenna. Contact your dealer for
inspections.
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GPS antenna abnormality.
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The GPS antenna is not connected or the connection is loose. Perform
Inspection Procedure 5 "GPS signal can not be received" (Refer to  ).
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An error has occurred in the connection to the vehicle. Contact
your dealer for inspections.
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Vehicle speed signal error
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The vehicle speed signal fails or a DC offset error has
occurred due to an improper speaker connection. Use "Service mode" on the multivision display
to locate the error (Refer to ).
- Check the vehicle speed signal on "Vehicle Signal Info" screen. If you find
any faults, diagnose the vehicle speed signal circuit. Perform Inspection Procedure 11 "Menu operation
is possible during driving" (Refer to ).
- Check the DC error on "Communication Check" screen. If you find any faults, diagnose the
speaker circuit. Perform Inspection Procedure 2 "No sound is heard" (Refer to ).
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Speaker error
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No microphone connected.
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Microphone abnormality
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No microphone is connected or the connection is loose.
Proceed to Inspection Procedure 9 "The microphone does not respond to your voice normally" (Refer
to ).
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No microphone connected. Please connect a microphone to use the voice
recognition function.
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